If they feel right by definition, they acquire an unfair advantage over the employees, making their jobs miserable. One of the worries is that by telling the customers they are right no matter what, you turn on the green light for entitled people to demand virtually anything. This approach was meant as a policy to control floor managers, but it stuck for many years to come and is still widely cited after a century.īut experts warn that in the modern world, the mantra is outdated and can no longer be applied. The good old phrase “the customer is always right” was pioneered by a retailer named Harry Gordon Selfridge in 1909, and was soon picked up by fellow retailers John Wanamaker and Marshall Field. However, “I also think that that phrase has been overused way too much to the point of creating almost like a toxic customer-employee relationship.” The saying “the customer is always right” was invented by Harry Gordon Selfridge in 1909 to prioritize the customers’ satisfaction When it comes to the good old saying that “the customer is always right,” the author believes that the customer is right about their own preferences. Some employers or supervisors like to use people for those skills while also cutting them down at every turn, and no one deserves that at all.” Each and every person has skills that they bring to the table, and that is awesome. The Redditor continued: “I would also say, know your worth.
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